PRIVACY NOTICE
Table of Contents
1. INTRODUCTION
2. WHAT PERSONAL DATA WE COLLECT ABOUT YOU
3. HOW DO WE COLLECT YOUR PERSONAL DATA
4. USE OF INFORMATION
5. DISCLOSURE OF INFORMATION
6. WHERE YOUR PERSONAL DATA MAY BE TRANSFERRED
7. SECURITY OF PERSONAL DATA
8. HOW LONG DO WE KEEP YOUR PERSONAL DATA
9. USE OF ALTNOVEL SERVICE BY CHILDREN
10. YOUR INFORMATION AND RIGHTS
11. HOW CAN YOU EXERCISE YOUR RIGHTS
12. OUR USE OF COOKIES
13. OPTING OUT OF MARKETING COMMUNICATIONS
14. LINKS TO THIRD PARTY SITES
15. HOW TO CONTACT US
16. CHANGES TO OUR POLICY
ALTNOVEL’S PRIVACY NOTICE
Last updated: 1st December 2024
1. INTRODUCTION
2. WHAT PERSONAL DATA WE COLLECT ABOUT YOU
3. HOW DO WE COLLECT YOUR PERSONAL DATA
We collect data in a variety of ways, including:
● Registration details: We collect or obtain your personal data when you use, or register to use, the Altnovel Service.
● Data you have provided to us: We obtain your personal data through the Altnovel Service or where you contact Us via email, telephone, chat or by any other means.
● Relationship data: We collect or obtain your personal data in the ordinary course of Our relationship with you (e.g., when we provide a service to you).
● App data: We collect or obtain your personal data when you download or use the Altnovel Service.
● Site data: We collect or obtain your personal data when you visit the Altnovel website or use any features or resources available on or through the Altnovel website.
● Data you make public: We collect or obtain your personal data that you manifestly choose to make public, including via social media (e.g., we may collect information from your social media profile(s), if you make a public post about us).
● Third party information: We collect or obtain your personal data from third parties who provide it to us (e.g., credit reference agencies; law enforcement authorities; etc.).
● Registration details: We collect or obtain your personal data when you use, or register to use, the Altnovel Service.
● Data you have provided to us: We obtain your personal data through the Altnovel Service or where you contact Us via email, telephone, chat or by any other means.
● Relationship data: We collect or obtain your personal data in the ordinary course of Our relationship with you (e.g., when we provide a service to you).
● App data: We collect or obtain your personal data when you download or use the Altnovel Service.
● Site data: We collect or obtain your personal data when you visit the Altnovel website or use any features or resources available on or through the Altnovel website.
● Data you make public: We collect or obtain your personal data that you manifestly choose to make public, including via social media (e.g., we may collect information from your social media profile(s), if you make a public post about us).
● Third party information: We collect or obtain your personal data from third parties who provide it to us (e.g., credit reference agencies; law enforcement authorities; etc.).
4. USE OF INFORMATION
We use information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to process your registration, your commitments and your payments, and to communicate with you on these and other topics. For example, We use such information to:
● tailor the Altnovel Service to your needs and interests.
● determine your general geographic location (such as your city, state/province, and postal code).
● determine your ISP to support network troubleshooting for you (we also use aggregated ISP information for operational and business purposes).
● help us quickly and efficiently respond to inquiries and requests.
● coordinate with partners and other third parties on making the Altnovel Service available to users.
● secure our systems, prevent fraud and help us protect the security of Altnovel Service accounts.
● prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and to enforce our terms.
● analyze and understand our users and improve Our service (including our user interface experiences and service performance).
● communicate with you concerning our service so that we can send you news about Altnovel Service, details about new features. These communications may be by various methods, such as email, push notifications, text message, online messaging channels, and matched identifier communications (described below).
● perform a task in the public interest and this task has a clear basis in law.
In certain circumstances, it may be necessary to use your personal information for complying with any applicable laws or regulations, or in response to lawful requests for information from the government or through legal process; fulfilling any other purpose disclosed to you in connection with our services; or contacting you to resolve disputes and provide assistance with Our services.
● tailor the Altnovel Service to your needs and interests.
● determine your general geographic location (such as your city, state/province, and postal code).
● determine your ISP to support network troubleshooting for you (we also use aggregated ISP information for operational and business purposes).
● help us quickly and efficiently respond to inquiries and requests.
● coordinate with partners and other third parties on making the Altnovel Service available to users.
● secure our systems, prevent fraud and help us protect the security of Altnovel Service accounts.
● prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and to enforce our terms.
● analyze and understand our users and improve Our service (including our user interface experiences and service performance).
● communicate with you concerning our service so that we can send you news about Altnovel Service, details about new features. These communications may be by various methods, such as email, push notifications, text message, online messaging channels, and matched identifier communications (described below).
● perform a task in the public interest and this task has a clear basis in law.
In certain circumstances, it may be necessary to use your personal information for complying with any applicable laws or regulations, or in response to lawful requests for information from the government or through legal process; fulfilling any other purpose disclosed to you in connection with our services; or contacting you to resolve disputes and provide assistance with Our services.
5. DISCLOSURE OF INFORMATION
We disclose your information for certain purposes and to third parties, as described below:
● To related companies and affiliates of Altnovel: We share your information among companies that are affiliates of Altnovel, as is needed for: providing you with access to Our Services; providing customer support; making decisions about service improvements; and for other purposes described in the Use of Information section of this Policy. We will only do this on a need-to-know basis in order to process it for Us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
● Suppliers and service Providers: We use other companies, agents, contractors or suppliers ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, security, infrastructure and IT services, to customize, personalize and optimize our service, to provide bank account or balance information, to process credit card transactions or other payment methods, to provide customer service, to analyze and enhance information (including information about users' interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services (which includes maintaining and improving their services).
● Promotional offers: We may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices.
● Protection of Altnovel and our affiliate companies: We may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of the Altnovel Service, its users or the public, as required or permitted by law.
● Business purposes: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Policy. We may also need to transfer your personal data to that re-organized entity or third party after the sale or reorganization for them to use for the same purposes as set out in this Policy.
Whenever in the course of sharing information we transfer personal information to other countries, we will ensure that the information is transferred in accordance with this Policy and as permitted by the applicable laws on data protection.
● To related companies and affiliates of Altnovel: We share your information among companies that are affiliates of Altnovel, as is needed for: providing you with access to Our Services; providing customer support; making decisions about service improvements; and for other purposes described in the Use of Information section of this Policy. We will only do this on a need-to-know basis in order to process it for Us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
● Suppliers and service Providers: We use other companies, agents, contractors or suppliers ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, security, infrastructure and IT services, to customize, personalize and optimize our service, to provide bank account or balance information, to process credit card transactions or other payment methods, to provide customer service, to analyze and enhance information (including information about users' interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services (which includes maintaining and improving their services).
● Promotional offers: We may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices.
● Protection of Altnovel and our affiliate companies: We may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of the Altnovel Service, its users or the public, as required or permitted by law.
● Business purposes: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Policy. We may also need to transfer your personal data to that re-organized entity or third party after the sale or reorganization for them to use for the same purposes as set out in this Policy.
Whenever in the course of sharing information we transfer personal information to other countries, we will ensure that the information is transferred in accordance with this Policy and as permitted by the applicable laws on data protection.
6. WHERE YOUR PERSONAL DATA MAY BE TRANSFERRED
Because of the international nature of our business, we may transfer personal data to related affiliates of Altnovel and to third parties as noted in Section (5) above, in connection with the purposes set out in this Policy. For this reason, We transfer personal data to other countries that may have different laws and data protection compliance requirements to those that apply in the country in which you are located. Where this is the case, we will take steps to ensure that your personal data receives an adequate level of protection. These procedures include putting steps in place to ensure that all such entities keep your personal information confidential and secure and only use it for the purposes that we have specified and communicated to you. We also conduct due diligence on our partners and ensure that any data storage centres we use to store your personal data employ best practice data protection technologies.
Please note that when you transfer any personal data directly to Altnovel or any other related affiliates, we are not responsible for that transfer of your personal data. We will nevertheless process your personal data, from the point at which we receive those data, in accordance with the provisions of this Policy.
Please note that when you transfer any personal data directly to Altnovel or any other related affiliates, we are not responsible for that transfer of your personal data. We will nevertheless process your personal data, from the point at which we receive those data, in accordance with the provisions of this Policy.
7. SECURITY OF PERSONAL DATA
We have implemented appropriate technical and organizational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized forms of processing. We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage. The data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information so that they can be securely transferred over the Internet.
All payment details are transmitted over SSL and processed and stored in compliance with Payment Card Industry Data Security Standards (PCI DSS). We may disclose your information to trusted third parties for the purposes set out in this Policy. We require all third parties to have appropriate technical and operational security measures in place to protect your personal data.
Please note however that no data transmission over the Internet or website can be guaranteed to be secure from intrusion. In addition, you should also take appropriate measures to safeguard your personal data, in particular by keeping your password secure and confidential. If you know or have reason to believe that your account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your account, please contact Us.
If we know or have reason to believe that your personal data were compromised, we will immediately notify affected users of a breach if such happens in accordance with applicable laws.
All payment details are transmitted over SSL and processed and stored in compliance with Payment Card Industry Data Security Standards (PCI DSS). We may disclose your information to trusted third parties for the purposes set out in this Policy. We require all third parties to have appropriate technical and operational security measures in place to protect your personal data.
Please note however that no data transmission over the Internet or website can be guaranteed to be secure from intrusion. In addition, you should also take appropriate measures to safeguard your personal data, in particular by keeping your password secure and confidential. If you know or have reason to believe that your account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your account, please contact Us.
If we know or have reason to believe that your personal data were compromised, we will immediately notify affected users of a breach if such happens in accordance with applicable laws.
8. HOW LONG DO WE KEEP YOUR PERSONAL DATA
We will only retain your personal data for the period necessary to fulfill the purposes described in this Policy. The criteria for determining the duration for which we will retain your personal data are as follows:
● for as long as we maintain an ongoing relationship with you.
● for as long as your personal data is necessary in connection with the purposes set out in this Policy, for which we have a valid legal basis.
● any applicable limitation period under applicable law.
● if any relevant legal claims are brought, we continue to Process Personal Data for such additional periods as are necessary in connection with that claim.
Your personal data collected though Our website and apps will be retained as long as your account is active or otherwise for as long as is necessary for the purpose for which we have initially collected it. Your personal data that is no longer needed is either permanently deleted or anonymized.
● for as long as we maintain an ongoing relationship with you.
● for as long as your personal data is necessary in connection with the purposes set out in this Policy, for which we have a valid legal basis.
● any applicable limitation period under applicable law.
● if any relevant legal claims are brought, we continue to Process Personal Data for such additional periods as are necessary in connection with that claim.
Your personal data collected though Our website and apps will be retained as long as your account is active or otherwise for as long as is necessary for the purpose for which we have initially collected it. Your personal data that is no longer needed is either permanently deleted or anonymized.
9. USE OF ALTNOVEL SERVICE BY CHILDREN
10. YOUR INFORMATION AND RIGHTS
11. HOW CAN YOU EXERCISE YOUR RIGHTS
If you wish to exercise your rights, please contact us by using the details provided in the section “How to contact us” below.
Please note that:
● We may need to verify your identity before we can act on your request - As a security measure to ensure that your personal data is not disclosed to any other person. We may also contact you to ask for further information in relation to your request.
● The exercise of these rights is subject to certain legal conditions and limitations - we may have to decline your request if those conditions are not fulfilled or if legal limitations apply.
● Rejection of unreasonable requests - Requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), or create a risk on the privacy of others may be rejected.
● You will not have to pay a fee to exercise any of the other rights - We may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may reject your request in these circumstances. We may also reject your request if this requires disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice) or creates a risk on the privacy of others.
In any case, we will seek to deal promptly with your request, and in any event within one month (subject to any extensions to which we are lawfully entitled). If we refuse your request, we will tell you the reasons for doing so.
Please note that:
● We may need to verify your identity before we can act on your request - As a security measure to ensure that your personal data is not disclosed to any other person. We may also contact you to ask for further information in relation to your request.
● The exercise of these rights is subject to certain legal conditions and limitations - we may have to decline your request if those conditions are not fulfilled or if legal limitations apply.
● Rejection of unreasonable requests - Requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), or create a risk on the privacy of others may be rejected.
● You will not have to pay a fee to exercise any of the other rights - We may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may reject your request in these circumstances. We may also reject your request if this requires disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice) or creates a risk on the privacy of others.
In any case, we will seek to deal promptly with your request, and in any event within one month (subject to any extensions to which we are lawfully entitled). If we refuse your request, we will tell you the reasons for doing so.
12. OUR USE OF COOKIES
13. OPTING OUT OF MARKETING COMMUNICATIONS
We may send targeted marketing communications, which could include SMS, push notifications, emails and phone communication (collectively, “Marketing Notifications”), which may be in relation to new product services, features or services that we may be launching shortly on Altnovel or in relation to marketing activities such as newsletters.
If you would like to opt out of these Marketing Communications, you can follow the ‘unsubscribe’ instructions on the communication when received. To stop receiving push notifications, you can turn off push on your mobile device. Please note that unsubscribing may not remove you from all Marketing Communications or general communications because some communications may be required in order to administer your account with Altnovel.
We are continually focussing on improving our features and services to provide a better viewing experience for our users which we notify our users of via our Marketing Communications. Consequently, if you do opt out of Marketing Communications, you may miss out on information about new shows, promotions, offers and other benefits that may benefit you or which may be of interest. You may also miss out on show recommendations selected for you by reference to your viewing interests.
We are continually focussing on improving our features and services to provide a better viewing experience for our users which we notify our users of via our Marketing Communications. Consequently, if you do opt out of Marketing Communications, you may miss out on information about new shows, promotions, offers and other benefits that may benefit you or which may be of interest. You may also miss out on show recommendations selected for you by reference to your viewing interests.
14. LINKS TO THIRD PARTY SITES
If you visit one of our sites, it may link you to other unaffiliated third-party websites. Please note that Altnovel is not, and cannot, control or be responsible for the content or privacy and confidentiality practices of any third-party websites. We do not endorse or make any representations about third-party websites. This Policy does not cover the personal data you choose to give to unrelated third parties. You must always carefully review the privacy and confidentiality policy of any third-party website that you may visit in order to understand how the operators of that website may collect, store and use your personal information.
15. HOW TO CONTACT US
16. CHANGES TO OUR POLICY
Your use of the Altnovel Service, and any disputes arising from it, is subject to this Policy and all of its dispute resolution provisions including arbitration, limitation on damages and choice of law. We reserve the right to change ourPolicy at any time. Non-material changes and clarifications will take effect immediately, and material changes will take effect within thirty (30) days of their posting on this site. If We make changes, We will post them and will indicate at the top of this page the Policy's new effective date. If We make material changes to thisPolicy, We will notify you here, by email, or through notice on our home page. We encourage you to refer to this Policy on an ongoing basis so that you understand Our current Policy. Unless stated otherwise, our current Policy applies to all information that We have about you and your account.